Our Exterior Home Remodeling Process Is
All About Exceptional Customer Service
With USA Home, Your Roofing Project
Is Always Seamless And Easy
For residential roof replacement in San Antonio, TX, work with USA Home Roofing & Exteriors. Every step of our process is designed around providing excellent customer service to maximize your satisfaction and ensure the project goes smoothly.
We are experienced residential and commercial roofers who aim to make every stage of the process seamless.
For instance, we offer free roof inspections and estimates. There is no obligation to buy from us, so you experience no stress or risk. If roof replacement is necessary, we offer the following:
- A competitive estimate
- We explain what’s wrong
- We discuss how we can help
- We answer any questions you have
- We show you examples of our work in the area
- We let you talk to previous customers while we’re not around
From the beginning, you’ll realize we’re on your side, and we only want the best for you. No stress and no hassle.
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A Clear And Honest Plan
If your roof is still in decent shape, we’ll never recommend that you have it replaced. That type of deception goes utterly against our core values of integrity, honesty, and fair dealing.
If roof replacement or repairs are needed, we’ll work with you to develop a plan. We’ll explain your options, discuss pricing, define unfamiliar roofing terms, and work out start and completion dates that fit your schedule and ours.
Please tell us if you have children or pets we need to be aware of, or have other concerns or questions about the project. We want you, us, and our crew to be well-informed and in agreement before we start.
To us, it’s all about providing the best possible customer experience. We do this in other ways, as well.
We Work With Your Insurer
For many of our customers, interacting with their insurance provider is the most confusing and frustrating part of a roofing project. Fortunately, we have much experience dealing with insurers, so we’re happy to shoulder much of that burden for you.
We’ll work closely with your insurance company from the outset. We’ll interact with the insurance adjuster, help you fill out and submit claims forms, and ensure you receive the maximum payout for your claim.
You’ll never feel like you’re standing alone against a huge, bureaucratic organization since we’ll always have your back.
We Ensure Proper Attic Ventilation
Attic ventilation is far more important to the condition of your roof than you probably realize. Attics need at least one square foot of ventilation for every 150 square feet of attic space to avoid problems.
As part of our commitment to customer service, we ALWAYS inspect your attic to ensure it is vented right. We want to prevent any problems we can and help your roof last as long as possible.
Poor ventilation can cause heat and moisture to accumulate in the attic, and high heat can damage your roof. This can your roof’s life by 10 to 50% and leave it vulnerable to rain, sleet, hail, and the rare Texas snowfall.
We are fanatics about proper attic ventilation, and even check that dryer vents and bathroom fans pipe their hot, moist air outside.
Why?
Because we care so much about our customers.
We want you never to experience ventilation problems like roof damage, mold, or indoor discomfort due to heat or humidity.
We Offer Preventative Maintenance
Roof maintenance is a key to avoiding problems and extending roof lifespans. We are so devoted to customer service that we help – and strongly encourage homeowners to – maintain their roofs properly
For instance, we are happy to perform a roof tune-up to help you avoid the need for repairs or replacement.
During this type of maintenance, we seal the seams of all vents and fix exposed nails, unshielded pipe jacks, and leaky skylights to prevent moisture from infiltrating below the roof.
This extends the roof’s useful life expectancy and prevents minor problems from becoming large ones. It also minimizes the need to worry about your roof and simplifies your life.
Every step of our process is designed to boost your satisfaction with our service and produce a stress-free project.So, if you need roof replacement or repair, work with a company devoted to exceptional customer care. Contact USA Home Roofing & Exteriors today to schedule a free consultation.
